1. The “Limited Edition” Philosophy
At Fabspire, we operate on a “Drop Model.” This means our collections are released in limited quantities for a limited time. Because of the exclusive nature of our inventory, all sales are final. We do not accept returns for “change of mind” or “style preference” once an order is placed. This allows us to maintain the exclusivity of the product you own.
2. Size Exchanges (Conditional)
We understand that fit is important.
Eligibility: You may request a size exchange within 48 hours of delivery.
Subject to Availability: Since our stocks are limited, size exchanges are subject to stock availability. If the size you want is sold out, we will be unable to process the exchange. In such cases, the original order remains final.
Procedure: To request an exchange, email us at customercare@fabspire.in with your Order ID and the desired size.
Condition: The item must be unused, unwashed, and with all original tags intact.
3. Damaged or Defective Products (Mandatory Unboxing Video)
We take strict quality control measures. However, if you receive a damaged product, we will replace it or refund you, strictly under the following condition:
Mandatory Unboxing Video: You must record a video while opening the package. The video should clearly show the label, the seal being opened, and the product condition.
No Video, No Claim: Claims for damage or missing items will not be accepted without an uncut unboxing video.
Reporting Timeline: Damages must be reported within 24 hours of delivery via email to customercare@fabspire.in
4. Refund Process
If a return is approved (due to damage or error on our part):
We will initiate the refund to your original payment method.
Please allow 5-7 business days for the amount to reflect in your bank account/card statement.
5. Cancellations
Orders can only be cancelled within 2 hours of placing the order. After this window, the order is processed and cannot be cancelled.